Every Question We Get Asked
Straight answers to what Austin and Round Rock drivers actually ask a body shop — no runaround, no sales pitch. Pick a topic and we'll take you to the full answer.
We've answered 158 questions across this site — about insurance and anti-steering, what a repair actually costs, frame and structural damage, paint matching, our Lifetime Written Warranty, and what to do in the first hour after a wreck. Every answer sits on the page it belongs to, so you get the full context rather than a one-line reply.
Can't find it here? Call us — (512) 986-7327 in Austin, (512) 572-5245 in Round Rock. A person at that front desk answers, and estimates are free at both shops.
Right After an Accident
Tow, claim, what to bring, and who gets to choose the shop.
- My car isn't drivable after the accident — can you have it towed to your shop?
- What should I do in the first hour after a car accident in Austin?
- What should I bring when I come in after an accident?
- My insurer already sent me to a different shop — can I still come to you?
- Do I have to file a claim, or can I just pay for the repair myself?
Insurance & Claims
Anti-steering, deductibles, total loss, rentals, and who pays.
- Do I have to use the repair shop my insurance company tells me to?
- What is "steering" and is it legal in Texas?
- Will my insurance still cover the repair if I use a shop that isn't in their network?
- What is a DRP (Direct Repair Program) and is Luxury Auto Body on one?
- Who pays for my repair — me or the insurance company?
- What is a deductible and when do I pay it?
- What does it mean if my car is "totaled" (a total loss)?
- Why did my repair estimate go up after the work started? (Supplements explained)
- Will using my insurance to fix my car raise my rates?
Cost & Estimates
What an estimate covers, why it changes, and how you pay.
Collision Repair
The process end to end, timelines, and OEM versus aftermarket parts.
- What is the collision repair process from start to finish?
- How long does collision repair take?
- Will my car be safe to drive after a collision repair?
- Can you repair frame and structural damage?
- Do you use OEM (original manufacturer) parts or aftermarket parts?
- Can you fix aluminum-body vehicles?
- My car still drives — do I still need to bring it in?
Frame Straightening
How we find frame damage and prove it's gone.
Structural & Advanced Frame Repair
Safety structure, mixed materials, and manufacturer procedure.
Paint & Refinishing
Color match, blending, clear coat, and the paint warranty.
Bumper Repair & Replacement
Repair versus replace, sensors, and what sits behind the cover.
Aluminum Body Repair
Why aluminum is a different discipline, and whether you need the dealer.
Paintless Dent Removal
When PDR works, when it doesn't, and how it compares.
Hail Damage
Texas hail claims, deductible myths, and PDR versus panel replacement.
Auto Glass
Windshields, insurance, OEM glass and ADAS recalibration.
The Lifetime Written Warranty
What it covers, whether it transfers, and what voids it.
Visiting the Shop
Hours, directions, rentals, drop-off and repair status.
Our Round Rock Shop
Louis Henna Blvd — hours, what's done on site, and areas served.
- Where is Luxury Auto Body in Round Rock and what are your hours?
- Is my car actually repaired at the Round Rock shop, or moved to Austin?
- Does the Round Rock shop have the same certifications as the Austin shop?
- Which insurance companies do you work with in Round Rock?
- Do I have to use the body shop my insurance company recommends?
- Which areas does the Round Rock shop serve?
- How do I get an estimate at your Round Rock shop?
First Questions
What kind of shop we are, where we are, and how to start.
- What should I do right after a car accident in Austin?
- Do I have to use the body shop my insurance company recommends?
- Does Luxury Auto Body work with my insurance company?
- What kind of body shop is Luxury Auto Body?
- Where is Luxury Auto Body located and what are your hours?
- How do I get a repair estimate from Luxury Auto Body?
Questions About Your Make or Your Insurer
Each certification page answers what's specific to that manufacturer's repair procedures, and each carrier page answers how claims run with that insurer.
Answers reviewed by Luxury Auto Body.
Bring it in — your estimate is free, with no obligation.
Call or request a time that works for you. We inspect the damage, document it for your insurer, and walk you through what happens next.
Prefer to book online? Pick a time via Carwise