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Privacy Policy

What information we collect when you contact Luxury Auto Body, how we use it, and the choices you have.

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Effective date: October 11, 2026

Luxury Auto Body (“we,” “us,” or “our”) operates collision and auto body repair shops in Austin and Round Rock, Texas, and the website luxuryautobody.co. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

  • Contact information you give us: your name, phone number, and email address when you request an estimate or a drop-off time, fill out a form on our website or on an advertisement (for example, a Google or Facebook lead form), call us, or text us.
  • Vehicle, damage, and claim information: your vehicle’s year, make, model, and VIN; photos of the damage you choose to send us; a description of what happened; whether the vehicle is drivable or needs a tow or a rental; your insurance carrier and claim number; and your repair history with us. We use this to estimate and repair your vehicle, work with your insurer when you ask us to, and keep accurate records.
  • Call recordings: calls to our published phone numbers may be recorded and transcribed for quality, training, and record-keeping purposes.
  • Website and advertising data: like most websites, we use cookies and similar technologies that collect information such as your IP address, browser type, pages visited, the ad or website that brought you to us, and advertising click identifiers. On this site these include Google Tag Manager, Google Analytics, Google Ads, CallRail call tracking (which may show a different phone number on our pages so we can tell which ad or page led to your call), and the Meta (Facebook) pixel.

How We Use Your Information

  • To respond to your inquiries, prepare estimates, schedule drop-offs, and repair your vehicle.
  • To communicate with you about your vehicle, your repair, and our services.
  • To measure and improve our advertising. This can include sharing limited, protected (hashed) contact information or click identifiers with advertising platforms such as Google and Meta so we can tell which ads lead to real customers.
  • To operate, protect, and improve our website and business.

When you send a request through a form on this website, your details go to our service team by email and into our customer-relationship system so a team member can follow up with you.

Text Messages

If you provide your mobile number, we may text you about your inquiry, appointment, or vehicle. Message frequency varies and message/data rates may apply. You can opt out at any time by replying STOP, and we honor opt-outs promptly.

How We Share Information

We do not sell your personal information. We share it only with:

  • Service providers who help us run our business (for example, our shop management, scheduling, call tracking, customer-relationship, and messaging systems), who may use it only to provide services to us;
  • Insurance companies handling your claim, when you ask us to work with them on your repair;
  • Advertising platforms (such as Google and Meta) in limited, protected form for the ad-measurement purposes described above;
  • Legal authorities when required by law or to protect our rights, customers, or employees.

Data Retention

We keep customer and repair records for as long as needed for the purposes above, including maintaining your vehicle’s repair history and meeting legal and accounting requirements.

Your Choices and Rights

  • You may opt out of text messages at any time by replying STOP.
  • You may ask us to access, correct, or delete the personal information we hold about you, subject to legal record-keeping requirements.
  • You can control cookies through your browser settings, and opt out of personalized advertising through the settings offered by Google and Meta.
  • To make a request, contact us using the information below.

Children’s Privacy

Our services are directed to vehicle owners and are not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.

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Luxury Auto Body