Alinsco claims
We do not accept Alinsco claims. We would rather you read that here than find out at our counter.
This is not about you. It is about how the claim gets handled, and we have chosen not to take that work rather than do a repair we cannot stand behind.
If Alinsco insures the OTHER driver and you were not at fault, that is a different situation and often workable — call us and we will tell you honestly in a couple of minutes whether we can help.
Whose policy is it — yours or theirs?
That one question decides the answer, so start there rather than with the car.
Alinsco is YOUR insurer: that is a first-party claim and we cannot take it. We have made a decision about how we work, and putting it on a page you can find beats you learning it after a drive across town.
Alinsco insures the OTHER driver and the wreck was not your fault: that is a third-party claim, which works differently and is often something we can take on. Do not assume — call first. Two minutes on the phone and you will have a straight answer.
If it is your own policy, what to do next
The simplest route is a shop that accepts Alinsco claims, and there is no reason to complicate that.
The other route is repairing the car outside the claim entirely, paying us directly. That is worth considering when the damage is modest enough that filing was never going to be worthwhile, or when the car is one you plan to keep and you want it repaired to the manufacturer's procedure with a lifetime written warranty on it.
Get the estimate either way. It costs nothing, it is in writing, and it turns the decision into arithmetic instead of a guess.
The shop is still your call
Texas law is on your side on the underlying point: you choose the repair shop. An insurer can suggest one from its network but cannot require it, and steering you away from the shop you picked is prohibited.
We are declining this particular work, which is our decision to make. But nobody gets to push you into a shop you do not want, either.
Call us either way
Luxury Auto Body — Austin
8300 N Lamar Blvd, Suite B102, Austin, TX 78753
Mon–Fri · 8:00a – 5:30p
Luxury Auto Body — Round Rock
1001 Louis Henna Blvd, Round Rock, TX 78664
Mon–Fri · 8:00a – 5:00p
Other insurers
Alinsco — Common Questions
Answers reviewed by Luxury Auto Body.
Your insurer works for you — and so do we.
Call or request a time that works for you. We inspect the damage, document it for your insurer, and walk you through what happens next.
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