Commercial & Oversized Vehicle Collision Repair in Austin, TX

Vehicles We Take That Most Shops Turn Away

If you are calling around and getting told "we cannot fit that," this is the list to check us against. If your vehicle is not on it, call anyway and describe it - height and length are what matter, not the badge on the grille.

One limit worth stating before you read the list: on a box truck we repair the cab and chassis - the front end - not the box body behind it. Cab damage is the common one and it is squarely our work. If the box itself is damaged, that is a different trade and we will say so on the phone rather than after you have made the drive.

• Mercedes-Benz Sprinter - standard roof, high roof, 144" and 170" wheelbase, extended body
• Ford Transit and Transit Connect - low, medium and high roof
• Ram ProMaster and ProMaster City
• Chevrolet Express and GMC Savana full-size cargo and passenger vans (GM Certified)
• Nissan NV cargo and NV Passenger vans
• Delivery and parcel vans used by courier and last-mile fleets
• Box trucks and cube vans - the cab and chassis only. We repair the front end of a box truck; the box body itself is a different trade and we do not do it.
• Dually and heavy-duty pickups - Silverado and Sierra 2500/3500, F-250/F-350, Ram 2500/3500
• Utility, service and contractor bodies, ladder racks and shelving still installed
• Class B camper vans and van conversions built on a Sprinter, Transit or ProMaster chassis
• Shuttle vans, limo vans and passenger transport vans

What Actually Fits: Doors, Bays and Booths

Two numbers, and they are the ones nobody else will tell you: our bay doors are 18 feet tall and our paint booth doors are 11 feet 6 inches tall.

For scale, a high-roof Mercedes-Benz Sprinter stands a little over 9 feet 6 inches. It goes through our booth door with close to two feet of daylight above it. That is the whole difference between a shop that can refinish your van properly and one that can only work on it outside, or send the panels somewhere else and hope the color comes back matching.

Height is usually what stops a van, but length matters too, and a high-roof Sprinter, a box truck cab and a dually crew cab are three completely different shapes. If yours is unusual, call and describe it rather than measuring against our numbers yourself.

So call before you drive over. Tell us the year, make and model, or just the overall height and length if you know them, and we will tell you on the phone whether it fits and which of our two shops to bring it to. That takes about a minute and it has saved a lot of people a wasted trip across town.

If you are not sure whether your vehicle clears, send a photo and the year, make and model to our front desk and we will tell you before you drive across town. We would rather answer that on the phone than have you show up and not fit.

Fleet and Business Accounts

For a business, a damaged van is not a repair bill, it is a truck that is not earning. The whole point of a fleet relationship is to shorten that window.

We work directly with your insurer and bill them directly, and we are a State Farm Select Service shop, a formal direct-repair relationship that moves State Farm claims through a faster, pre-approved process. We work with all major carriers. We do not accept Fred Loya or Alinsco claims.

If you run several vehicles, ask the front desk about setting up a fleet account so estimates, approvals and invoicing run through one point of contact instead of starting over on every incident.

• One point of contact for estimates, approvals and invoicing
• Direct billing to your insurer or to your company
• Photo estimates so a vehicle keeps working until parts are in hand
• Repairs to factory standards, backed by our Lifetime Written Warranty
• Two Austin-area locations - N Lamar and Round Rock, both off I-35

Paint and Color Match on Large Panels

A van is mostly one enormous flat panel, and that makes refinishing unforgiving. There is nowhere for a bad blend to hide on a Sprinter side panel the way it hides in the sculpted body line of a coupe. We refinish in our own downdraft paint booths rather than sending the work out, which is what keeps the color match and the finish under our control - and under our warranty.

If your vehicle carries lettering, wraps or graphics, tell us at the estimate. Where the artwork has to come off for the repair, we will note it on the estimate so putting it back is part of the plan, not a surprise afterward.

Matching Fleet White, Which Is Not One Color

White is the most common fleet color and the least forgiving one to repair. There is no such thing as "white." Ford's Oxford White, GM's Summit White and the Sprinter's Arctic White are genuinely different colors, and a shop that treats them as one hands you back a panel that does not match the one beside it.

Age is the bigger problem. Texas sun oxidizes paint, and a five-year-old van no longer matches its own factory paint code. Mix strictly to the code and you get a panel that is correct on paper and obviously wrong in daylight next to the panel beside it. We match to the vehicle in front of us, then blend the new color out into the adjacent panels so the transition falls in the middle of a panel where the eye cannot find it, rather than stopping hard at a seam.

Some whites are a pearl or a tri-coat rather than a solid, which is a different process with more steps and more cost. We identify which one your vehicle carries at the estimate, so the number you are quoted is the number you pay.

If you run more than one van, say so at the estimate. Two vans bought in the same year and parked in different spots are no longer the same white. We match the vehicle being repaired rather than a fleet average - and if matching the rest of the fleet matters more to you than matching this one van, tell us, because those are two different jobs.

• The year, make and model, plus the paint code off the door jamb sticker if you have it
• Whether the vehicle carries lettering, a wrap or graphics over the repair area
• Whether it lives outside, and roughly how long it has
• Whether it needs to match the rest of your fleet, not just itself

An Oversized Van We Repaired

This is a high-roof, extended-length Mercedes-Benz Sprinter that came into our shop with front-end collision damage — headlight, grille, bumper and front fender. Photographed on intake, and again in the same bay once the repair was finished.

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